Customer Service
Welcome to the Help & Support section, the place to find all the help and assistance you'll need.
If you require any assistance and help for any of the sections of our casinos, please use one of the options listed below. The options include the most issues and questions that could arise.
FAQ
Q: How can I download and install Black Lights Casino Casino?
A: It's easy to download and install! Simply click any of the “Download Now” links found around the web site and follow the instructions provided by your web-browser. Once the download is complete, simply run the install file.
Q: What are the system requirements for Black Lights Casino Casino?
A: You'll need at least a 500MHz processor, 512 MB RAM, 16 MB Video Card, 900 MB of free space. These must be running on Windows 98 or later with Internet Explorer 6 and up.
Q: How to Uninstall Black Lights Casino Casino?
A: Simply go to the Control Panel and select Add/Remove Programs. Select Black Lights Online Casino from the list and uninstall.
Q: How can I create an account with Black Lights Casino Casino?
A: Once installed, you will be required to create an account by filling out the provided form.
Q: Why do I need to provide my e-mail address?
A: We use our players' e-mail addresses so that we can inform them of special notifications and security verifications. We may also occasionally send out any special offers to a select number of players.
Q: I've forgotten my password. What do I do?
A: Simply load the casino as you always would, and once you've reached the login section, select the “I've forgotten the password” option. Follow the given instructions and you'll be back in no time!
Q: How do I know my privacy is protected with Black Lights Casino Casino?
A: We use the most up-to-sate security measures to ensure our players aren't vulnerable to any privacy issues. Read out Privacy page for more details.
Q: How do I know that games are fair?
A: Random Number Generators are put to use to make sure that all outcomes are completely random. There is absolutely no tampering with the game progression.
Q: How do I Deposit funds to my account?
A: Simply go to our banking page and select the payment option most suitable for your needs. Follow the instructions and within a matter of minutes you'll be back in the game.
Q: How do I withdraw funds from my account?
A: Simply go to our banking page and select withdrawals. Follow the instructions and you're all done.
Q: How can I view my transaction history?
A: Easy. Just go to our banking page and select “Banking History”.
Q: What happens if i'm disconnected in mid-game?
A: should you be disconnected in mid-game, the next time you log on you will continue from the same spot you left.
Q: Where can I view the game rules?
A: Before playing any game, simply select the “rules” button and read the instructions.
Q: This isn't enough, I need more help!
A: If you need any additional assistance, please contact our customer support through the Casino software or via the contact section of the web site by e-mail or phone.
Transaction Troubleshooting
Deposit Rejection By Your Bank
The most common reason for rejection via credit card has to do with the bank's policy regarding transactions to online casinos.
The best way to avoid such rejections is to use one of the many payment services we accept. Go to the Banking page for more details.
You can also talk to your bank and question them as to why this is happening. In many cases this will solve the issue.
For additional assistance, contact our 24/7 support team.
US Toll Free: +1-877-634-0167
UK Toll Free: +44-808-234-3616
Decline due to insufficient Funds
If you believe that reason for rejection may be insufficient funds in your account, you can try again. In many cases this will solve the problem. Try lowering the amount, it could help. If all else fails, you can always use an alternative payment service as detailed in our Banking page.
For additional assistance, contact our 24/7 support team.
Problems with deposit limits set by Black Lights Casino
Casino Deposit Limits
We have set limits on the deposit amounts via credit cards in order to protect our players from any fraudulent activities.
Should you wish to deposit a bigger amount, we recommend using an alternative payment service. Please visit our Banking page for more details.
If you were using a Master Card, Try using a Visa card, as they have a higher limit.
In any case, lowering the amount will fix the problem
Withdrawals
Withdrawals at Black Lights Casino are easy and simple! Simply follow these steps to withdraw funds from your account:
- Go to the withdraw section in our banking page and select the method by which you wish to withdraw. Note that it must be one of the same options you have used to deposit funds. Currently, Black Lights Casino cannot issue withdrawals to Master Card and Diner's Club credit cards due to their regulations.
- If you choose to withdraw funds using Bank Draft, the following countries are excluded from this option: Australia, Canada, Denmark, France, French Guiana, Germany, Guadeloupe, Italy, Malaysia, Martinique, Mayotte, Mexico, New Zealand, Norway, Reunion, Singapore, Spain, Sweden, Swaziland and UK. These same countries are excluded from using Bank Draft Express except for Denmark, Germany and Sweden. Players from Australia, Canada, Denmark, France, Germany, Italy, Malaysia, Mexico, New Zealand, Norway, Singapore, Spain, Sweden, Swaziland and the UK.
- Withdrawals take a short period of time to be processed, during which you can cancel the withdrawal. The time needed to process the withdrawals depends on your VIP level. As you increase, the time needed to process the transaction will decrease.
If you have any other questions, please contact our support team 24/7.
US Toll Free: +1-877-634-0167
UK Toll Free: +44-808-234-3616
